kiehls FAQ:
1. Does Kiehls send samples? - Whenever you place an order for items at this store, you receive three samples with your online purchase. You can follow the referral program processes to increase this number if you wish
2. Can I use an international payment method? - Kiehls accepts credit card payments for accounts issued in the United States, the United Kingdom, Germany, Canada, Brazil, and China. If your lender or bank is outside of those countries, your payment will not be accepted at this time.
3. How do I place international orders? - Kiehls provides a website for each country from which they accept orders. Canadians should shop through their portal, Americans would shop at the U.S. e-commerce platform, and so forth. There is not an international product mail order service available at this time.
4. Can I purchase discontinued products? - Kiehl’s offers a discontinued products page at their online store that may give you access to your favorite items as an Internet exclusive. If nothing is available, the company invites you to try one of their other formulas.
5. What is the animal testing policy? - Unless required to perform animal testing by law, Kiehls does not offer products that go through this process. Most of the items that still use this “safety” method come from China, and the home company L’Oreal is actively seeking alternatives.
